Retention Specialists Inc

"AGENTS ARE EXCITED ABOUT THEIR JOB ONCE AGAIN"

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About Us

What we do

Retention Specialists is a consulting and training company that applies the principles of behavioral psychology to improve customer retention performance. RSI clients typically have large sales and service workforces distributed in domestic, near-shore, and off-shore customer contact centers. RSI serves clients in numerous industries that offer subscription or membership-based products and services, for example: pay television, telephone, internet services, satellite services (music, navigation, emergency support), and financial services.

Core Competencies

Improving performance metrics across the enterprise requires a comprehensive plan of attack. To deliver outstanding client ROI, Retention Specialists offers:

Rapid Custom Curriculum Design & Development.

Sales, Service and Retention Skills for Customer Service Reps.

Coaching Skills for Line Managers.

Courseware delivered in hardcopy, audio/podcast, and web-based elearning modules.

Instructor-Led Course Delivery.

Train-the-Trainer Programs.

Follow-up Mentoring Programs.

Why RSI?

A lot of sales training companies claim to be all things to all people. RSI leverages the principles of behavioral psychology specifically to improve customer retention performance. Although built on RSI general principles, your curricula will be highly customized for your workforce and your customers. RSI trains your line managers to coach the new skills effectively so that project benefits continue long after the RSI intervention is complete.

Many of client projects involve thousands of agents in multiple locations. RSI has the experience and the bench strength to quickly scale a delivery team to meet your needs.