About Us
What RSI Does – Improving Customer Retention & Customer Attrition
Retention Specialists is a consulting and training company that applies the principles of behavioral psychology to improve customer retention performance. RSI clients typically have large sales and service workforces distributed in domestic, near-shore, and off-shore customer contact centers. RSI serves clients in numerous industries that offer subscription or membership-based products and services, for example: pay television, telephone, internet services, satellite services (music, navigation, emergency support), and financial services.
Your overall service and customer support plays a big role in the relationship your customers have with you. When your service becomes more effective, they begin to change their perception of your company. In today’s consumer driven economy, customers have never been more demanding. But that’s a good thing – it makes you better; it helps you retain customers, hopefully for life. Through your products and services, you are making a promise to your customers. Taking care of them is simply good business. We impart this philosophy in all of our training programs.
Core Competencies
The RSI team is well known as Customer Retention Specialists. Over the years, we have helped dozens of firms turn things around. But sometimes the issues run deep. You may have 50% of your customers who are unsatisfied with service. Whatever the challenges, we have a program that will work. Improving performance metrics across the enterprise requires a comprehensive plan of attack. To deliver outstanding client ROI, Retention Specialists offers:
| Rapid Custom Curriculum Design & Development. |
| Sales, Service and Retention Skills for Customer Service Reps. |
| Coaching Skills for Line Managers. |
| Courseware delivered in hardcopy, audio/podcast, and web-based e-learning modules. |
| Instructor-Led Course Delivery. |
| Train-the-Trainer Programs. |
| Follow-up Mentoring Programs. |
| Customer Retention Programs that work. |
Why RSI?
A lot of sales training companies claim to be all things to all people. RSI leverages the principles of behavioral psychology specifically to improve customer retention performance. Although built on RSI general principles, your curricula will be highly customized for your workforce and your customers. RSI trains your line managers to coach the new skills effectively so that project benefits continue long after the RSI intervention is complete.
Many of our client projects involve thousands of agents in multiple locations. RSI has the experience and the bench strength to quickly scale a delivery team to meet your needs.
From individual programs to large multi-country engagements, we take on a wide number of customer retention challenges from companies everywhere. Whatever your challenge, we bring a new perspective and an uncompromising commitment to finding a training solution that works for you.
For over 5 years we have been generating measurable results, improving customer service levels for companies in dozens of industries. Knowledgeable, committed and experienced, we are the customer loyalty experts.
Get Started Today
Our customer retention training services will revolutionize the way your call center staff interacts with customers. Learn more today by registering for an online demo or contacting us for a free course outline.
Find out more about our Services. Be sure to see what our clients are saying about us.
QUESTIONS?
Contact us today. Retention Specialist looks forward to helping you with all your customer retention and call center training needs
Retention Specialists – Helping You Acquire & Retain Great Customers
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